Accessibility Statement

Accessibility Statement

Street Therapy

At Street Therapy, accessibility is a core value and an ongoing practice. We understand that access to mental health care is shaped not only by physical or technological factors, but also by social location, systemic barriers, intersecting identities, and language access. Our goal is to reduce barriers to care while remaining transparent about the access options and limitations of our services and space.

Website Accessibility (AODA-Aligned)

Street Therapy is committed to providing a website that is accessible to as many people as possible, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable accessibility standards.

We strive to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably practicable.

Our efforts include:

  • Using clear, plain language
  • Maintaining logical heading structure and consistent navigation
  • Supporting keyboard navigation and screen-reader compatibility
  • Ensuring sufficient colour contrast and legibility
  • Reducing unnecessary visual or sensory overload

Known Limitations

Despite our efforts, some areas of the website may not yet be fully accessible. This may include:

  • Content or features provided by third-party platforms (such as online booking systems)
  • Older content that is currently being reviewed or updated

Plain-Language Website Accessibility

We want our website to be easy to use for everyone.

We try to make sure our site:

  • Is clear and easy to read
  • Works with screen readers and keyboards
  • Does not rely only on colour or visuals
  • Avoids unnecessary clutter or overwhelming design

If something on our website doesn’t work for you, we can:

  • Help you book or access services by email or phone
  • Share information in a different format
  • Talk with you about what would make access easier

You do not need to explain or justify your access needs.

Social Location, Intersectionality & Language Access

We recognize that people experience mental health, stress, and access to care differently depending on their social location and intersecting identities, which may include (but are not limited to):

  • Disability and neurodivergence
  • Race, ethnicity, culture, and migration history
  • Gender identity and expression
  • Sexual orientation and relationship structures
  • Socioeconomic status and class
  • Language, religion, and spirituality
  • Age, family roles, and caregiving responsibilities

These factors do not exist in isolation and can interact with systemic inequities, discrimination, and power dynamics. We aim to approach care with cultural humility, anti-oppressive practice, and an awareness of how systems shape individual experiences.

Language Accessibility

Some members of our team are able to provide therapy in languages other than English, including:

  • Tagalog
  • Mandarin
  • Russian
  • Farsi
  • Urdu

Language availability depends on clinician's capacity and scheduling. If language access is important to you, please let us know during intake so we can explore appropriate options or referrals.

 

Physical Access

At this time, our primary office location does not have a wheelchair-accessible entry. We recognize that this may limit access for some individuals and want to name this clearly and respectfully.

Alternative Access Options

To support accessibility and flexibility, Street Therapy offers:

  • Secure virtual therapy, available to clients across Ontario
  • Walk therapy, when clinically appropriate and mutually agreed upon, which may support clients who benefit from movement, outdoor regulation, or non-traditional therapeutic settings. 

These options are intended to reduce barriers related to mobility, transportation, sensory needs, health conditions, or environmental access.

Therapeutic Accessibility

Accessibility at Street Therapy also includes how therapy itself is delivered. Our clinicians strive to provide:

  • Neurodiversity-affirming care, respecting differences in attention, communication, sensory processing, learning, and emotional regulation
  • Trauma-informed practice, prioritizing safety, choice, collaboration, transparency, and empowerment
  • Culturally responsive and anti-oppressive care, informed by clients’ social locations and lived experiences
  • Flexible session structure, including pacing, language, and therapeutic tools
  • Clear expectations and informed consent, with space for questions and collaboration

We welcome conversations about access needs and reasonable accommodations at any point before or during therapy.

Financial Accessibility

Street Therapy is committed to improving access to care by offering, where available:

  • Sliding-scale or reduced-fee options
  • Supervised low-cost therapy programs
  • START Program  - Supervised Therapy for Accessibility, Recovery & Transformation, an exclusive Street Therapy program 
  • Referrals and advocacy support when appropriate

Feedback & Requests

Accessibility is an ongoing process. We welcome feedback and are open to discussing access needs, accommodations, or alternative formats at any time.

Requests for accessible formats or communication supports will be addressed in a timely manner, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

📩 Please contact us if you:

  • Experience barriers accessing our services or website
  • Would like to request accommodations or alternative formats
  • Have suggestions for improving accessibility

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