1 (888) 977-5820
Frequently Asked Questions
If you wish for any of your information or records to be released to a third party, please let your therapist know. Your therapist will send you an authorization form that you will need to fill out and sign before your information can be released.
1. Counselling versus Psychotherapy?
Both counsellors and psychotherapists use different kinds of therapies and interventions to accomplish specific outcomes. The choice of therapy varies on the diagnosis or need of the client.
2. What is a psycho-educational assessment?
If your child is struggling with reading, math, spelling, putting ideas on paper, or is generally struggling to reach their potential in school, a psycho-educational assessment can help identify processing strengths, weaknesses, and deficits that may need to be addressed, remediated, and accommodated. In addition, the assessment will provide a path for constructive intervention for improvement.
Counselling, psychotherapy and psycho-educational assessments/consultations are not covered under most provincial health plans. However, it may be offered by your extended health provider (EHP). You must contact your EHP to know what mental health coverage you have under your policy. Ask about Street Therapys' options to use interns and low-cost options to help you out.
4. What insurance plans does Street Therapy accept?
If you do not see your EHP on the list, please contact us or contact your EHP directly to check if they cover our services.
5. How much does it cost?
6. What payment options does Street Therapy accept?
Pay By: American Express, Cash, E-transfer, Health Savings Account, Mastercard and VISA. We use Stripe, an online payment processing platform to keep our transactions secure.
Street Therapy requires at least 48 hours notice for appointment cancellations. Sessions are cancelled less than 48 business hours in advance (not including weekends or holidays), and no-shows are subject to the full fee. It is easy to notify us of a cancellation, please phone our office at (888) 977-5820 or email us at: [email protected] or cancel your appointment in our booking portal. Please note that we do not accept or receive text messages.
8. How is my privacy protected?
At no time will any of your information be shared with anyone or any insurance company without your permission. If you wish for any of your information or records to be released to a third party, please let your therapist know. Your therapist will send you an authorization form that you will need to fill out and sign before your information can be released.
9. Can I Be Anonymous?
Therapy sessions are established by developing a trusting and respectful psychotherapeutic relationship between a client and their therapist. While we keep your sessions confidential and private, professional and supportive work cannot be done anonymously.
When you decide to start the therapy process, we will also ask you for your contact information (and circle of care) for emergency situations. This is kept safe in the system so it can be used if your therapist believes that you or someone else might be in danger. Your therapist may request additional information about you as required by their licensing board guidelines. This information is kept strictly confidential and protected by our secure system and patient data protection laws.
10. How long should I be in therapy?
Previous research indicates that between 8 and 24 sessions yield positive outcomes and behavioural changes, however, there are no guarantees and the length of time the client engages in psychotherapy depends on their needs, concerns, and resources. Counselling services are meant for shorter-term treatment while psychotherapy can span for months or years.
There will be times when the therapist might discuss with you how to go about and plan for ending a psychotherapeutic relationship. This is not meant to dismiss or push away the client. There can be many reasons for this. For example, the therapist might not have the training required to treat the client's concerns, or they might not have adequate clinical experience to confidently work on your presenting concerns and would like to ensure you get the support you need. Sometimes, a mismatch of personalities can occur and it is important that therapy works for the client as the best outcomes are also supported by having a good psychotherapeutic relationship. Lastly, if the client is progressing and no longer needs intensive psychotherapy, the therapist may recommend ending the psychotherapy sessions so the client can practice the skills they have learned and be able to reclaim self-agency to live their lives to the fullest.
If the client wishes to return a few months or years later to deal with new concerns popping up in their lives, there are no rules against this and the therapist can see you again, provided that they have the availability to see you. If they have a full caseload, they will recommend other services or therapists who can see you immediately especially if you are experiencing a mental health emergency.
If you have questions that we have not answered under the FAQ section, please do not hesitate to reach out and ask any of the Street Therapists.